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  • Tony Dowell (PI)
  • Maria Stubbe
  • Lindsay Macdonald
  • Rachel Tester
  • Sue Vernall
  • Lesley Gray
  • Tim Kenealy (University of Auckland)
  • Nicolette Sheridan (University of Auckland)
  • Barbara Docherty (University of Auckland)
  • Devi-Ann Hall (University of Auckland)
  • Debbie Raphael (University of Auckland)
  • Kevin Dew (Victoria University of Wellington)


Diabetes is a major cause of morbidity and its management involves complex pathways of consultation and communication, which are imperfectly understood. This research was based on the research methodology developed in the Tracking Study, and tracked a series of newly diagnosed patients with diabetes through their interactions with health services for a period of approximately six months for each patient. Data included video/audio recordings of patient interactions with health professionals (e.g. GP, nurses, dietician), medical records, interviews, logs, and field observations. The analysis used qualitative methods including ethnography and interaction analysis to identify and explore effective communication in diabetes care. Professional development resources for workshops on effective diabetes communication have been developed, building on the known importance of quality of communication between health practitioners and patients for health outcomes.


  • NZ Health Research Council
  • University of Otago Research Fund


Dowell, A., Stubbe, M., Macdonald, L., Tester, R., Gray, L., Vernall, S., Kenealy, T., Sheridan, N., Docherty, B., Hall, D., Raphael, D. Dew, K. (2018). A Longitudinal Study of Interactions Between Health Professionals and People With Newly Diagnosed Diabetes. Annals of Family Medicine, 16 (1):37-44.

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