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About Information Technology Services

Information Technology Services is responsible for the provision, maintenance, and support of information and communication technologies within the University of Otago community.

Our Service Delivery Charter (.pdf, 3.5MB) describes the service experience you can expect from ITS staff and how to give us feedback if our service standards are not met.

Our Service Desk Processes and Service Level Targets (.pdf, 471KB) describes:

  • the IT Service Management process that ITS will follow for the resolution of incidents and requests for service at the University of Otago
  • the services provided and the commitments ITS makes to the delivery of those services.

Who are we?

 An overview of the different sections of ITS and links to information about each team.

Where are we going?

 Our Divisional Plan and long-term strategies, as well as University IT policies.

Interesting facts about ITS

 It's all in the numbers...

Talk to us

 Get in touch with ITS for help, advice or feedback.


University of Otago staff – Give feedback on the ITS website

Please take 3-4 minutes to fill in our survey, and go in the draw to win one of three morning tea shouts!

Survey closes 12 February 2016. Open to University of Otago staff only.

Start survey